31 AUG - 3 SEP 2026 | Melbourne Convention & Exhibition Centre
Artificial intelligence (AI) isn’t a future concept for hospitality. It’s already reshaping how operators run venues, connect with guests, and manage their business. Leaders across booking software, staffing technology and multi-venue operations agree: operators who begin experimenting now gain a clear commercial edge. Rather than replacing human connection, AI is
Across Australia, women are reshaping the leadership landscape of hospitality – not by mirroring traditional models, but by introducing new standards of empathy, accountability, confidence and community. Their insights reveal a shift happening across the industry: hospitality performs stronger when leadership is human, values-driven and unashamedly authentic. From overcoming self-doubt
Research reveals that 95% of purchasing decisions are subconscious, driven by emotional responses rather than rational analysis (Research and Metric). It’s a jaw-dropping statistic and one which cannot be overlooked. Increasingly, successful brands are tapping into this insight, focusing on culture, community and emotive storytelling to capture the attention of
Running a successful café or restaurant takes more than a decent menu. Of course, serving up a great product is key to business success, but if customers don’t feel positive about their overall experience, it could be the reason they choose not to come back. “82% of customers would dump
Sponsored content provided by Retail World Whether it’s cutting back on meal prep or reducing the time spent shopping in the first place, convenience continues to shape Australia’s grocery habits. The desire for convenience has shaped the grocery sector perhaps more than any other trend. From the ability to get
Sponsored content provided by Foodie Coaches Hospitality is a love-driven business. We serve, we host, and we care. But behind the passion, there’s often quiet exhaustion. Long hours. Shrinking margins. A full dining room that somehow doesn’t translate into full bank accounts. It’s the kind of burnout that doesn’t come
Article supplied by Street Smart Australia From 1st – 31st December, DineSmart , a concept by StreetSmart, invites restaurants to join in by adding an optional $2 donation to every bill. It’s a simple proposition that turns festive goodwill into life changing action- and costs venues nothing to implement. For
Sponsored content provided by Cooking The Books. Our customers love Cooking The Books because it gives them the power to operate their venue at a higher level. Cooking the Books provides transparency and control over food and beverage costs for over 11,000 users in Australia and counting. Our customers love
The Melbourne born-and-bred chef spent his formative years cooking in the subterranean venue when it was called Ezard, a fine-dining institution closed without fanfare by chef Teague Ezard in the blur of 2020’s pandemic lockdowns. Now Brendan’s back in the iconic space under the Adelphi Hotel giving Melburnians a local
