8-11 Sept 2025 | ICC SYDNEY, DARLING HARBOUR

Business services

From fine dining to quick service, from new payment options, to a continued emphasis on delivery, the restaurant industry is building experiences for an ever-evolving future. These creative business owners are meeting customers where they are, embracing technological advances and building loyal communities of fans across channels. Download your version

As Covid-19 restrictions started to unfold in Melbourne, and the hospitality industry braced for uncertainty, Betty Bacash knew their 72-year-old family business, Hotel Agencies Hospitality & Restaurant Supplies, needed to prepare themselves for what was to come.

The news is all about commercial recycling, compostability and biodegradability – but how do consumers reliably know whether their takeaway cup is recyclable, compostable, biodegradable or landfill only? We talk about getting consumers to change their habits by buying glass or bamboo reusable coffee cups. Then we expect them to