With over 25 years of global experience in the services, business, and technology sectors, I bring a unique blend of strategic leadership and operational excellence across diverse regional markets. My expertise spans Portfolio and Operations Management, with a strong focus on Customer Success, Service Experience, and Digital Transformation.
I have a proven track record in leveraging technology and SaaS platforms within the hospitality sector to streamline operations, enhance customer engagement, and drive sustainable business growth. My ability to bridge technology with service excellence enables organizations to deliver superior guest experiences while optimizing efficiency and profitability.
Beyond my corporate career, I am a former university professor and certified trainer, actively engaged in academia through specialized industry training workshops. I hold an MBA from the University of Western Sydney and a Bachelor of Arts in Interior Design from the Lebanese American University.
Committed to continuous learning and leadership, I hold certifications including Project Management Professional (PMP), Train the Trainer, Executive Leadership, and Customer Service Excellence. My passion lies in driving innovation, building high-performing teams, and aligning technology with business strategy to achieve transformative outcomes.