31 AUG - 3 SEP 2026 | Melbourne Convention & Exhibition Centre

From Phone to Fork: Omnichannel Dining in the Real World

Sep 10 2025

11:30 AM - 12:15 PM

The convergence of in-store, online, QR, and delivery experiences and what customers expect.

Your guests expect to order how they want, when they want, whether that’s at the table, on their phone, or from the couch. This session dives into the realities of delivering a seamless omnichannel dining experience without breaking your ops. We’ll unpack the tools, integrations, and tactics that forward-thinking venues are using to serve customers across dine in, delivery, and pickup, all while keeping their brand intact.

EVENT LOCATION
Melbourne Convention and Exhibition Centre, 1 Convention Centre Pl, South Wharf VIC 3006

EVENT DATE
Mon 31 Aug 10:00 am – 5:00 pm
Tue 1 Sep 10:00 am – 5:00 pm
Wed 2 Sep 10:00 am – 5:00 pm
Thu 3 Sep 10:00 am – 3:00 pm

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Acknowledgement of Country

ACKNOWLEDGEMENT OF COUNTRY
We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.

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