Next Gen Hospo: How a new era of operators is changing the industry

A new generation of hospitality operators is reshaping the way venues are built, run, and experienced. These younger founders, side-hustlers, and diverse voices are rethinking what hospitality can look like today. They’re blending creativity with practicality, using smart tools to run lean, and putting people and purpose at the centre of their work. While some are building brands and followings on platforms like TikTok, many are also challenging old-school habits, bringing forward what still works, and leaving behind what doesn’t. This panel explores how they’re creating a new kind of hospo – and what others can take from their approach.