Session Information
4-Sep, 13:00 - 13:45
AI in Hospitality: Present Innovations and Envisioning Future Pathways
Talking Tech
In hospitality, Artificial Intelligence (AI) is emerging as a pivotal force. This presentation delves into the current and future applications of AI within the sector, focusing on real-world use cases and potential advancements. Today, AI manifests in various facets of hospitality, from personalised guest interactions, service robots, generative AI in written and image forms, and virtual assistants to sophisticated data analytics driving strategic decisions. These technologies can not only enhance customer satisfaction but also streamline processes, reduce costs, and improve revenue management.
